Because you are a MegaVision shooter, you have access to a variety of resources that can expand your understanding of the digital process. We can get answers to just about anything that relates to the digital capture process. Cameras, software, lenses, color space transforms, proof printers, workflow issues, color separation, you name it, if it applies to the digital image process in just about any way, you can ask us. We can get the answer. We know a bunch, but we don’t know it all. But, almost all of the time, we know who and where to go when we get a question we can’t answer and we need help with. For your help, MegaVision’s Tech Support staff is a great place to start. Also, visit our website for additional information, we’ll be adding more stuff as time goes on.
Sean McCarthy 770 564-2548 Pager: 888 224-0485 Sean is based in the Atlanta area. Great to call if you need help before 8 am Pacific Standard Time when the MegaVision factory opens. Sean has very recent experience shooting 1024 based MegaVision equipment on a production basis for a very large separator. Sean also knows the ins and outs of production cmyk.
Tim Palmer 770 385-8300. Pager: 800 438-9869. Tim is also based in the Atlanta area. Tim specializes in everything.
Richard Chang 805 482-4166 Pager: 888 374-1364. Richard does support from the factory so East coast questions can be asked as late as 8pm Eastern Standard Time. Richard specializes in Mac and photo questions.
John Cox 888 324-2580. John does support from the factory and specializes in hardware, especially Intel based products.
Additionally, the entire engineering and software staff is available for answering questions. Please funnel questions to engineering and software through one of the above tech support staff. They will pose your question and arrange for the return of the answer.
You can also route questions through the distribution channel you used when purchasing your camera. If they cannot answer your question please contact MegaVision directly through one of the support staff listed above. We’re here to help.
When you contact MegaVision Tech Support a report will be generated that is particular to you, your camera, and your company. That report will be stored in the Tech Support Database and can be accessed by anyone in the Tech Support Department. All of the Tech Department personnel are linked to the database which allows you to call and speak to any of the support personnel and, after logging in to the database, he will be up to date on your situation and how we counseled you in the past. This can be valuable because you’ll be able to call a support person in a time zone that’s appropriate to the time you have to solve your problem.