The First Name In Digital Photography

MegaVision digital camera backs are rugged. They are designed to give you countless years of reliable service. Unfortunately, though, they're not unbreakable. Given enough time and use, something is bound to give. When it does, we want to help you through it as rapidly as possible. We understand the necessity for quick turnaround time, so we've established a procedure for sending your equipment to the factory.

As a rule, if your camera starts doing anything unusual, take notes. Put in writing a description of what symptoms occur, so that when you call your MegaVision technical representative, you can relate the sequence of events. This helps them diagnose your problem. Screen captures and picture files can be valuable.
Call the factory and ask for technical support. If they decide your camera needs to be sent to the factory, contact John Cox at (8805) 964-1400 extension 204. John will:
- Issue you an RMA # (Return Materials Authorization). Make sure this number goes on the paperwork that is sent with your camera.
- Tell you what you need to include with the camera when you ship it back. In most cases, we need everything short of your computer. Usually it's best to include the digital back, the digitizer (Omega, Protean, Hotling Firewire box, or Batpac) and camera cables.
Always ship your MegaVision camera back in the hard case in which it was originally shipped. We cannot be held responsible for damage incurred in transit if your camera is not packaged in its hard case.







				MegaVision digital camera backs are rugged. They are designed to give you countless years of reliable service. Unfortunately, though, they're not unbreakable. Given enough time and use, something is bound to give. When it does, we want to help you through it as rapidly as possible. We understand the necessity for quick turnaround time, so we've established a procedure for sending your equipment to the factory. As a rule, if your camera starts doing anything unusual, take notes. Put in writing a description of what symptoms occur, so that when you call your MegaVision technical representative, you can relate the sequence of events. This helps them diagnose your problem. Screen captures and picture files can be valuable. Call the factory and ask for technical support. If they decide your camera needs to be sent to the factory, contact John Cox at (8805) 964-1400 extension 204. John will: Issue you an RMA # (Return Materials Authorization). Make sure this number goes on the paperwork that is sent with your camera. Tell you what you need to include with the camera when you ship it back. In most cases, we need everything short of your computer. Usually it's best to include the digital back, the digitizer (Omega, Protean, Hotling Firewire box, or Batpac) and camera cables. Always ship your MegaVision camera back in the hard case in which it was originally shipped. We cannot be held responsible for damage incurred in transit if your camera is not packaged in its hard case.

				Shipping Address: MegaVision attn: John Cox 5765 Thornwood Drive Goleta, CA 93117 John Cox (Technical Service/Repair) 8 am - 4pm PST 805-964-1400 x204 phone 805-683-6690 fax jcox@mega-vision.com